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BUNKER48 Technical2018-08-15T17:20:45+00:00
At bunker we‘re totally flexible, we can compliment your existing team or manage an entire infrastructure.
Our approach is to maintain and develop your use of IT.
We take pride in effectively meeting all of your IT requirements, whether that’s the support of a small business server or a multi-platform integration. If you are considering cloud services and are unsure what this means to your business let us break down the opportunity in language you will understand.
We appreciate that your business has customers, clients and a reputation too. The uptime and security of your systems is critical, so we monitor and maintain your computer systems to make sure they are secure and resilient.
We analyse potential threats and look to protect or resolve them before they become a serious problem.
With an increasing reliance on IT in business and an ever-changing landscape, developing your use of technology can be a time consuming process.  At Bunker we put in the time in understand how to get more from your existing investment and what new opportunities exist just round the corner.
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Maintain

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Develop

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Products

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Maintain

We put our expertise into providing you with a qualified and accountable level of technical support so that your business remains productive.
We focus on contributing to your success by ensuring the reliability and the functionality of all IT operations. We monitor and maintain your computer systems and networks to make sure they run smoothly and securely.
To maintain your system we offer a range of services ­– feel free to pick and choose, but rest assured all our work is backed up by our Service Level agreement (SLA) and our Bunker guarantee to be on hand whenever you need us.
Support calls fixed remotely 90%
Customer satisfaction 100%
Calls handled within an hour 83%

All of our technicians are qualified, proactive and easy to get along with. If you are an IT manger that needs help with a project, or in supporting a particular service, we are always happy to compliment your team.

IT SUPPORT

Unlimited IT service desk cover 52 weeks of the year...

At the bunker, we offer professional IT support services to ensure the best performance of your business.

Your success is our priority as well. To meet your requirements, our London based service desk is available over extended working hours for 52 weeks of the year as standard.

We support your IT operations with our expertise, skills and dedication.

EMERGENCY SUPPORT

Emergency out of hours support via our 24/7 hotline...

Support incidents can be unpredictable; they just happen without giving a warning.

However, with us, you can rest assured that your business would encounter minimum to no loss with our structured recovery plans.

We offer emergency support through our 24/7 hotline. If it is business critical to you then it is to us too.

MONITORING

24/7 real-time monitoring of your IT services…

We are very observant while monitoring your IT systems.

At Bunker, we offer 24/7 monitoring of your hardware, software, networks and infrastructure.

We make sure all systems are running without any faults, however, if we identify an issue or a failure we immediately take corrective action. This is normally before you notice or it impacts your organisation.

QUALIFIED TEAM

Qualified technicians that talk in a language you’ll understand...

The reason our clients choose us over others is because of our experienced, expert and highly-qualified team. All members of our technical staff are good communicators as well as being professionally qualified to professional manage your IT business needs.

Microsoft, Apple, Cisco and VMware ­– our trained technicians are capable of managing your IT operations without missing out a thing.

ON-SITE TECHNICIANS

We come to site if we can’t resolve your IT problem remotely…

At the bunker we offer on site support to take care of the complex problems that cannot be sorted out remotely.

If it’s a major incident our onsite technicians will come to the site immediately to analyse and sort out the issue.

One of the best parts of our standard support contracts is that we do not ask for extra charges for our onsite support.

REMOTE MAINTENANCE

Remote out-of-ours maintenance of your systems…

We focus on enhancing the quality of your IT operations by minimising downtime, we maintain your server and networks remotely outside of office hours to make sure they are up and running when you need them, and we track their performance, carry out system updates and detect critical issues.

Remote maintenance is always scheduled around your business needs and usually carried out over night.

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Develop

Alongside the support and maintenance of your systems we look to develop your use of existing technology. Understanding how you use IT alongside your business goals allows us to not only get value out of your existing setup but also provide strategy and direction for future needs.
Using this approach when developing business systems allows us to audit and analyse software, hardware and budget spends. Identifying existing success as well as the pain points allows us to plot a clear roadmap going forward.

We believe having sound project management is the best way to organise projects so that they can be delivered in a timely manner, on budget. At bunker we follow an effective management process to ensure each project is getting equal attention and scrutiny.

At bunker we can act as your virtual IT director, offering practical recommendations for the smooth running of your IT operation and it’s development.  We take on strategic and management responsibility for IT resources, reporting in “Plain Talk” to senior management and board level.

We are always updated with the latest technologies and will advise you to implement these new opportunities inline with your business plan.

Moreover, we will prepare a set of guidelines that includes policies, procedures as well as standards for your IT systems.

bunker technical roadmaps are of utmost importance when it comes to analysing the technical solutions to meet your organisation’s strategic goals.

Roadmaps help you to get the most from existing investment and opt for the best possible technology to move forward. Having a clear future plan defined can help the workforce to be more effective and achieve specific targets.

The success points in an ongoing technical roadmap can help your organisation increase stability of your IT Systems. By carrying out in-depth assessments and audits of current technology and workflows, increased efficiency and operating cost reductions are also delivered. Investment in your organisation’s technical roadmap not only gives you a clear picture of the now and of the future, but can also point to areas where technology can increase revenue ongoing.

At bunker we can help you get more from your use of technology by providing IT direction, project delivery and ongoing Technical roadmaps, to help your business develop and grow.

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Products

At bunker we offer impartial advice on the best vendor route to choose and we design systems tailored to your business.

We listen and understand your specific needs before we design and implement any solution. We work closely with the suppliers of the products we resell and recommend; we refer them because they offer the right balance of security, productivity and value for money.

Backup & Replication

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vRanger software provides high-speed backup and recovery of VMware®, Microsoft® Hyper-V®, and physical Windows Server® environments. It also provides high-speed replication for VMware.

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Veeam® Backup & Replication™ leverages server virtualization, modern storage and the cloud to provide Availability for the Always-On Enterprise™. Veeam provides fast, flexible and reliable recovery of virtualized applications and data.

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World’s easiest and fastest backup of all your data on-premises, in remote locations, in private and public clouds, and on mobile devices.

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Cloud computing is the on-demand delivery of compute power, database storage, applications, and other IT resources through a cloud services platform via the internet with pay-as-you-go pricing.

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Symantec provides security products and solutions to protect small, medium, and enterprise businesses from advanced threats, malware, and other cyber

Anti-Virus

Cloud Storage

Virtualisation

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Worry-Free provides advanced malware and ransom-ware protection. Your endpoints are protected on or off the corporate network against viruses, malware, Trojans, worms, spyware, ransom-ware, and new variants as they merge

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Eset is trusted by over 100 million users worldwide to detect and neutralize all types of digital threats, including viruses, rootkits, worms and spyware. It also protects against techniques that seek to evade detection, and blocks targeted attacks and exploits.

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Tresorit protects the files you never want leaked or lost. Work with your most sensitive documents without second thoughts. Use Tresorit to keep control – even when you share files with coworkers, clients or vendors.

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Server Virtualization and Consolidation Transform Your Data Center into a Flexible Cloud Infrastructure.
Begin your cloud journey with server virtualisation. Then, at your own pace, evolve toward a fully virtualised software-defined data center architecture: virtualise networking, storage and security to create virtual data centers.

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Bolster IT efficiency and flexibility with faster virtualised application deployment and maintenance. Built on Hyper-V, included in Windows Server, Microsoft virtualisation solutions help reduce costs by consolidating more workloads on fewer servers. Increase IT agility and flexibility across on-premises and cloud resources with Microsoft virtualisation.

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As a Microsoft Cloud solutions provider we have years of practical experience in migrating organisations to the Microsoft Office 365 platform. Get in touch with us to see if you qualify for a reduction in licensing costs or even a free migration to the platform.
New capabilities now in Office 365, combined with the just-released Office 2016 apps, means your company has access to the most comprehensive, most secure cloud productivity and communication Office 365 offering ever.
You can use a free 30-day trial of Office 365
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Your Office can be anywhere

Work wherever you are, whenever you need to, on whatever device you choose. Share files. Join meetings. Stay in sync with your team. When there’s work to be done, your Office is right there. 

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Cost Effective

There’s no upfront cost for software and it always stays up to date.

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Secure

Built-in security plus compliance and privacy controls help keep your data safe.

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Prepared

You’ll always have a 99.9% uptime financially backed guarantee.

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